Voluntary Recall on ZipZac wheels
FOR ZIPZAC'S RECEIVED BEFORE 1/1/2013
This notice is to inform you of a voluntary recall regarding the wheels on your ZipZac. We were incorrectly informed by our supplier that these wheels were latex-free. We have found a replacement for the wheels that are latex-free. We know this is very important to you and it is our desire to serve you as best as we can and not misrepresent our product in any way.
If you would like to have your wheels replaced, please email us with the model and serial number of your ZipZac, along with your mailing address.We are providing this replacement free of charge. Installation instructions will be included. For the older ZipZacs, the serial number can be found on the manufacturer’s label on the bottom of the frame or engraved on the plate that secures the front of the chair to the frame. For the newer red Zipzacs, the serial number is on the manufacturer’s label on the bottom of the chair. We have the replacement wheels on order and expect to ship them out the week of March 11.
In the meantime, till you receive your new wheels, you can protect your child by preventing direct skin contact with the wheels. Use latex-free gloves or purchase two plain shower caps to cover the wheels as shown in the picture below.
We apologize for this error and are working quickly to correct this situation.